F.A.Q

A cleaning fee up to $350.00 may be imposed if spillage occurs. (Spillage is considered as beverage/food, bodily excretions).

Objectionable persons:
Misconduct (by the passengers) inside the vehicle may result in immediate termination of the charter with full charge applied. American Livery Link reserves the right to add any additional charges to the original price quoted if the client deviates from the original charter information. The client is responsible for damages to the vehicle committed by their party during service, either willfully or accidentally. The client holds American Livery Link harmless and not liable for any personal or material damages, arising from the conduct of their party. American Livery Link will not be liable for delays caused by accidents, breakdowns, bad road conditions, inclement weather, and other conditions beyond its control.

NOTE: If, in the opinion of the carrier, if conditions make it inadvisable to operate charter service from point of origin to any point en route, the carrier will not be liable thereof, or be caused to be held for damage for any reasons whatsoever. The chauffeur has the right to terminate any particular trip if chauffeur feels that operating the vehicle is unsafe in any way whatsoever. Additional cost such as meals, lodging, and transportation will in respect become the responsibility of chartering party. American Livery Link reserves the right to substitute service with other equipment or affiliate carrier to perform the service contracted. American Livery Link will not be responsible for any object left in the vehicle.

It is the responsibility of the client or its party to clean all the trash from the vehicle. Otherwise a $100.00 cleaning fee will be charged.

No

Rates will double for all new and existing bookings, if we provide the service during snowstorm/emergency. If, in the opinion of the carrier, conditions make it inadvisable to operate charter service, we reserve the right to cancel the service. The carrier will not be liable thereof, or be caused to be held for damage for any reasons whatsoever. In case we cancel your pickup due to snowstorm/emergency, and no service is provided, we will refund your payment.

No, we do not provide baby/booster car seats, but you are welcome to bring your own and tie them yourself there are no extra fees for that. This is for safety reasons.

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We do not allow suitcases/ wheeled carry-on inside the vehicle’s cabin other than the trunk. Only small backpacks, briefcases, computer bags, ladies purses are allowed in the cabin. Suitcases and bags damage and scratch vehicles’ interiors and you will be responsible for the damage, if that happens. Therefore, we strongly recommend that the luggage be kept in the trunk of the vehicle. You are the best judge to select the right type of vehicle when making the reservation. Luggage capacity can be looked up on our fleet page. If you have excessive baggage that does not fit in the trunk, it will be solely your responsibility to transport them, and if you decide to cancel at that point, no refund will be issued. You can ask us to arrange additional vehicle for which you will have to pay additionally. In this case, waiting time for the first vehicle will be charged at applicable hourly rate, until the second vehicle arrives.

Note: If you have any fragile or breakable items in your baggage, we will not be responsible for any damages.

Yes, the site uses 256 bit encryption SSL certificate by GoDaddy.com that ensure that any data input into our site is safe. You can also click on the GoDaddy SSL logo on the website to verify. The Trustwave logo on our website also verifies that we adhere to the highest standard of online safety and PCI DSS compliance.

At your door or place of origin for all pickups within 30 miles of Washington DC.

Standard equipment consistent of privacy windows, partition, leather seating, bar set up (not including any alcoholic beverages), glassware, CD stereo, TV or LCD screen, DVD player or VCR, Star lights, AC/Heat systems, overhead controls and more.

On the road and standby use of the hired vehicle, cost of fuel, and an experienced chauffeur.

Unless required by law, under no circumstance shall the transportation service provider or any of the other parties involved in the booking be liable to compensate the passenger/customer beyond refunding the full amount originally paid to the service provider.

Your Full Name, Your Cell Phone Number, Your Email Address, Your Airline, Flight Number, and Flight Arrival/Departure Time, Arriving From/Departing To Airport/City, Pick Up and Drop Off Location.

We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However please contact us if you have lost an item, and if we find it we will return it at your cost.

No Alcohol or Illegal drugs are permitted in any of our vehicles. Breaking this rule is ground for immediate termination of service for all passengers with NO refund.

At airports and Amtrak stations, we monitor arrival times, so no matter how late or early you arrive, we will be there to pick you up. This also avoids any extra waiting time charges because we grant 30 minutes grace period at airports and Amtrak stations after the actual arrival times. We will try to contact you on the phone numbers you had provided, so it is essential that you provide us with passenger’s cell phone number. After one hour wait at all locations, if we do not make contact with the client, we will remove the vehicle and the client will be billed as No Show. Please read our No Show policy for more information.

Please note that van, mini-bus, and coach pickups are always curb meets.

We accept Visa, Master, American Express cards. Valid payment information is required to make a reservation.

If you request to reschedule or change any details related to your reservation, (A) If we are able to accommodate change in your plans, we will do so, provided it does not fall under the minimum cancellation time. See question ### (B) If we are unable to accommodate your change of plans, there can be two scenarios. If it falls under the minimum cancellation time without charge, we will refund your payment. if it does not fall within the minimum cancellation time without charge, no refund will be issued, and it will be considered as late cancellation.

You may be required to pay a WAITING FEE in order to receive service if you are late more than Five (5) minutes from all non-airport locations and private airports. We grant THIRTY (30) minutes grace period for all airport pickups after the actual flight arrival time, after which waiting time is charged at the applicable waiting time rate.

If you are more than SIXTY (60) MINUTES LATE for your pickup, we reserve the right to CANCELyour pickup with NO REFUND and consider it a NO SHOW.

When you book with us, you can have peace of mind because we promise there will be NO HIDDEN FEES. The rate you receive from us will be ALL-INCLUSIVE with everything itemized.

The only other possible fees are listed below:

• Charges for rescheduling/changing your reservation details.
• Charges for lateness/ tardiness by the customer.
• Charges for extra stops requested by the customer (not originally scheduled).
• Charges for unusual damage to the vehicle beyond reasonable wear and tear.
• Charges for trash left in vehicle.
• Charges for spillage.

Your credit card will be charged at the time of booking. If your credit card is declined, we will attempt to reach you and if you are unable to provide us with valid credit card information, we will cancel your reservation.

If your airline bumps you, and you do not inform us right away, you will be considered a no-show, and full charge will apply, as per no-show policy, and if you would like us to pick you up from the next flight you are arriving on, there can be two scenarios. First, waiting time will be charged from the first flight, after giving you 30 minute free from the actual arrival time of the first flight, till the pickup from the second flight. No 30 minutes free time will be given for the second flight. Second, two separate trips can be charged.

(This applies to point-to-point transfers) Extra stop is considered a stop made en route with a maximum wait time of 5 minutes for which a $10.00 fee is charged. Waiting time will be charged after 5 minutes in 15 minutes increment at the applicable waiting time rate. Stops from one zone to another zone will be charged as two zone rates. More than two extra stops may convert the flat rate transfer into minimum 2-hour service at the applicable hourly rate.

If the client cannot locate the driver at the designated meeting place, client must call 703-880-4101 to avoid being billed as “No Show.” If client leaves without informing American Livery Link, full fare will be charged (including any tolls, parking, early/late hour, gas surcharge, administration fee, if applicable, plus 20% gratuity).

• Sedan – Minimum cancellation time without charge is 3 hours before scheduled pick-up time.
• SUV – Minimum cancellation time without charge is 6 hours before scheduled pick-up time.
• 14 Pass. Van – Minimum cancellation time without charge is 6 hours before scheduled pick-up time.
• Stretch Limo – Minimum cancellation time without charge is 24 hours before scheduled pick-up time.
• Stretch Limo (Prom) – Minimum cancellation time without charge is seven days before scheduled pick-up time.
• Mini-Busses (up to 32 passengers) – Minimum cancellation without charge is 24 hours before scheduled pick-up time.
• Coach – Minimum cancellation without charge is 15 days before scheduled pick up time.

We will not charge you if your flight is cancelled, but we will verify this from the airline. Your payment can be refunded, or applied to your later flight arrival, if so is the case. Please remember the rate given to you is for that particular time of pickup. It may change if it is early or late hour pickup.

We monitor all commercial flights and check train timings, so whether you arrive late or early, our chauffeur will be waiting for you at the designated meeting place.

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Please make sure all the information regarding your pick up or drop or other transits is correct i.e. pick up location address, pick up date/time (am/pm), flight number, airport. Often times, our clients give us incorrect flight numbers or their return flight numbers or their flight to a different destination or to a different airport. If we are not contacted by you for any incorrect information in the confirmation email, we will consider it final, and the terms and conditions here will apply.

You can use the Request a Quote or Make a Quick Reservation form, or simply call us to make a reservation.